Covid 19 – Your Questions Answered

Are you offering care to new clients at this time?

Yes, we are taking on care packages for new clients.

Our initial informal assessments would usually be carried out at your home and we are doing these via telephone to reduce non-essential contact during the Coronavirus outbreak.

Our assessment procedures have been adapted and include Covid-19 symptom checks. We will liaise closely with hospitals if you are needing home care after being discharged from a hospital stay.

We will continue to follow the most up to date Government guidelines for Safe Domiciliary Care and this may include getting confirmation of results if testing has been carried out prior to your discharge.

How will my carer keep me safe during the Coronavirus outbreak?

All our Aspire Home Carers are trained in Infection Control as standard and are taking extra precautions to keep you and themselves safe.

All additional measures have been laid out very specifically by the Government for those working in the Health and Social Care sector and we ensure our working practices are reviewed daily in line with the current regulations and guidance.

Your carer will be wearing more items of Personal Protective Equipment (PPE) than usual to keep you and them safe and we understand this may be daunting for you. Equipment you may not have seen before will include surgical grade face masks and eye protection goggles.

If you have any questions, you can ask your carer or call the Aspire Office on 01303 258348 and we will answer any questions you may have. We are fortunate to have a plentiful stock of all the necessary PPE we require and this is monitored very closely by management.

I have dementia and I am finding the Coronavirus crisis especially challenging. What can I do?

Our carers are all highly trained to help those living with dementia and we understand this can be a particularly difficult time. You may feel concerned about coronavirus and how it could affect you. The Alzheimer’s Society has published information on coronavirus for people affected by dementia which we can provide you if you feel it may help, speak to your carer and they will help you.

If you are still feeling worried and want more help you can call the Alzheimer’s Society Helpline on 0300 222 11 22.

You can also speak to a dementia specialist Admiral Nurse on Dementia UK’s Helpline, on 0800 888 6687.

I am worried I may have symptoms of Coronavirus (Covid-19), what do I need to do?

Speak to your carer and let them know you are not feeling well, or call the Aspire Office on 01303 258348 if you feel unwell when your carer is not with you.

We will advise you on what to do next, make telephone calls and arrangements if necessary, support you and make sure you always know exactly what we will do for you and why.

If you are able to use a telephone and you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the coronavirus (COVID-19) NHS 111 service. If you wear a lifeline, you can also use this if you need urgent assistance. For a medical emergency dial 999.

Will you be able to care for me if I have symptoms of Covid-19?

Yes, our teams are fully prepared to continue your care should you develop symptoms of Covid-19.

We have special measures in place to ensure you and your carers safety and these include enhanced infection control procedures and additional specialist Personal Protective Equipment (PPE).

We understand you may be worried about how your care may be affected if you become unwell and we are happy to discuss this in detail with you at any time.

I am concerned that I am not seeing my regular carer. When will they visit me again?

At Aspire we match our home carers very carefully with our clients and it is our priority to ensure you feel safe and supported by someone you trust. Due to the Coronavirus outbreak, we have a couple of members of staff who are unable to work due to the restrictions on individuals with underlying medical conditions.

These members of staff are being supported by the Governments Job Retention Furlough scheme and we are very much looking forward to them returning to the community as soon as it is safe for them to do so.

We understand how much you will be missing their company and this is why we set up our Volunteer Telephone Companionship Call Service, so you can maintain those strong relationships during this unsettling time.

Our carers are missing you too and we know they are also enjoying this contact via telephone.

I am worried that I may not get a visit if there are staff unwell. What will happen?

We are very fortunate to have extremely dedicated and committed staff at Aspire Home Carers and they have all been truly outstanding during this difficult period.

Since the onset of the outbreak, we have been able to meet the needs of all our clients and have fulfilled all our home visits without disruption.

We have stringent business contingency plans in place and robust resilience within the team to cope with emergency situations, such as this current Coronavirus crisis. When we did have some members of staff unwell, the team pulled together and our carers worked really hard alongside our management team who supported the carers in the community.

It is our policy to introduce you to new members of the team before they come and visit you and this is especially important at times like this when we may have to send a different carer to you than usual.

We always aim to keep you informed of any changes to your schedule and this will be no different during the Coronavirus crisis.

What will happen if my carer develops symptoms of Coronavirus Covid-19)? Will they be tested?

Should any carers or members of their household become unwell with possible Coronavirus symptoms, they will adhere to the latest Government advice on Self and Household Isolation.

The Government has confirmed that all essential workers with symptoms will be tested - this includes your Aspire Care Staff. Testing is most effective within 3 days of symptoms developing and employer referral booking routes are available for all our Home Carers should the need arise.

My family usually order and collect my prescriptions for me and they are not able to help due to the Coronavirus. What can I do?

This is something we can help you with. Speak to your carer or call the Aspire Office on 01303 25834 and we will discuss making alternative arrangements for you.

I am not able to get any shopping due to the restrictions in place for Vulnerable People. What can I do?

This is something we can help you with. Speak to your carer or call the Aspire Office on 01303 258348 and we will make arrangements to do the shopping for you.

I am not able to have visits from my friends and family due to the Coronavirus restrictions. I miss seeing them and feel more lonely and isolated than usual.

We are here to help. Your Carers know you well and will notice if you are struggling, they will ask you how you are coping in general and can offer emotional support. Our Care staff are making volunteer telephone companionship telephone calls in addition to your usual visits, as we understand how difficult it is at the moment.

Please speak to us and we will do whatever we can to help you as we know maintaining relationships with people you trust is important for your mental wellbeing.

We can help you consider different or new ways to connect with others: If you would like to send a video message or make a video call with your family, for example, this is something we are happy to arrange.

Talk about your worries: It is quite common to feel worried, scared or helpless about the current situation. Remember that this is a difficult time for everyone and sharing how you are feeling and the things you are doing to cope with family and friends can help them too.

If you don’t feel able to talk to us about your worries, there are people you can speak to via NHS recommended helplines and we can let you know who can help.

I do not feel unwell and I miss spending time outside, attending community social activities and seeing other people. When can I resume my usual activities?

The Government has set out its plan to return life to as near normal for as many people as possible, as quickly and fairly as possible. This will be done in a way that is safe and continues to protect our NHS.

The Government refined its Staying Alert and Social Distancing Guidelines which came into effect on Wednesday 13th May 2020. This link will take you to the most up to date information from the Government on what you can and can’t do under this latest guidance. Coronavirus outbreak FAQs: what you can and can't do Please ask your carer if you are unsure and they will let you know how the restrictions apply to your individual circumstances.

I have an existing mental health condition and I am feeling worse since the Coronavirus crisis. What help can I get?

If you already have a mental health condition, then you may be finding the Coronavirus outbreak particularly challenging. There are a few extra things that you may want to think about and there is further advice in this comprehensive guidance provided by Mind which we can provide for you.

Please let your carer know how you are feeling and we will support you to access the right help.


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