Lyndsey Wall

Deputy Manager

Key Responsibilities

To provide operational support to the Registered Manager. To ensure effective care plan management for clients, empowering them to make choices to live as independently as possible within the comfort and safety of their own homes. Coordination of client and staff visit schedules and the supervising and mentoring of our Senior Care Staff.

Qualifications

Specialist training in Palliative Care and Advanced First Aid. Numerous Quality Care Standards & Care Association Certifications, Recovery Group Co-Facilitation and National Autistic Society training. Advance Microsoft Office, audit, quality control and compliance training.

How long have you worked for Aspire?

Since 2018.

Experience prior to working for Aspire

After leaving school at 18, I had a long career in the private medical insurance sector. Over the years I took on various roles, leading to my final post as Internal Audit & Quality Control Coordinator. I took a career break to raise my children and during this time, took on many volunteer and peer support roles. These included co-facilitating childcare and parenting courses at the local Sure Start Children's Centre. Never happy to sit still, I focused my time on attending courses and broadening my knowledge. I organised a number of community events including an Art Exhibition for Breastfeeding Awareness week and presentations to introduce the newly established concept of baby-led weaning. Many of these events involved raising awareness and engaging with local press and target groups.

I then worked as Communications Assistant at the Kent and Medway NHS and Social Care Partnership Trust head office. This was a varied and interesting role and cemented my passion to continue my career in the Health and Social Care Sector. After leaving, I began a new chapter as a Care Support Worker in the community, progressing to my current position of Deputy Manager.

Alongside my work for Aspire, I take part in community partner projects for Canterbury Christ Church University. I also sit on the interview assessment panels for prospective students and regularly co-facilitate therapeutic communication lectures for second and third-year occupational therapy students. This work is particularly important to me as I am keen to igniting a passion for person-centred care, inspiring students to excel within their future roles. A project close to my heart is a training film made in collaboration with the university media students. It now forms part of the degree syllabus and is used widely within the trust, for staff training and development.

How have you used your experience to help clients?

My early background in supporting patients via telephone during medical treatments for life-limiting conditions, alongside my varied experience and training; gave me the confidence I needed to care for a client with advanced terminal cancer. I believe it is so important to deliver care with sensitivity and compassion, during very distressing circumstances.

Interests outside of work

An achievement I am proud of is the Highly Commended Excellence in Care prize from the National Association Good Practice awards. I took part in the research and analysis of a care planning assessment engagement project and wrote the final commended report. Providing high quality, person-centred care will always be my driving force and passion.

I am a keen open water swimmer, and this will be my first winter attempt. It is my ambition to swim in the sea through all seasons in "skins", (don't panic, this only means without a wetsuit, no nudity involved!). I am also an avid collector and propagator of weird and wonderful houseplants. My current tally is 52, all alive and growing well.

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